Bobsled Privacy Policy
Version 1
Revised 2022-09-01
Bobsled, Inc. (“Bobsled”) is committed to protecting the privacy of individuals. This Privacy
Notice (“Privacy Notice”) explains how information is collected, used and disclosed by
Bobsled, and applies to information collected when you use or access our online or mobile
websites (such as WWW.BOBSLED.CO), products and services (collectively, the “Bobsled
Platform” or “Services”), or when you attend a Bobsled event, or otherwise interact with us.
We respect the privacy rights of users and recognize the importance of protecting
information collected about you. Please read the following carefully to understand how we
will collect, use and maintain your personal information, as well as your choices regarding
use, access and correction of your personal information.
Changes to This Notice
This Privacy notice may occasionally change. If and when we make changes, notification of
these changes will be reflected by updating the revision date at the top of this Privacy
Notice. In some cases, we may provide additional notice (such as adding a statement to our
homepage or sending you an email notification). In the event of material changes to this
Privacy Notice, we will notify you more directly by email or means of a notice on the
homepage prior to the change becoming effective.
Your use of the Bobsled Platform after the posting of such changes shall constitute your
consent to such changes.
Information Collected
Bobsled collects the following types of personal information:
Information you provide to us
We collect information you provide directly to us including when you visit one of our
websites, register for and/or use Bobsled Services.
For example, we collect information when you request information via a form on our
website; participate in a survey, contest, promotion, sweepstakes, activity or event;
make a purchase; apply for a job; customer support; or communicate with us via
third-party social media sites.
The types of information we may collect directly from you include your name,
username, email address, postal address, phone number, employer’s name, job title,
transactional information (including services purchased or subscribed to and billing
address) as well as any contact or other information you choose to provide.
Information we collect automatically
When you visit bobsled.co or use the Bobsled Platform, we may collect information
sent to us by your computer, mobile phone, or other access device. The information
sent to us includes, but is not limited to, the following: data about the pages you
access, computer IP address, device ID or unique identifier, device type, geolocation
information, computer and connection information, mobile network information,
statistics on page views, traffic to and from the sites, referral URL, ad data, and
standard web log data and other information. We may also collect anonymous
information through our use of cookies and web beacons.
How Do We Use Your Data?
Bobsled uses personal information in order to perform the services requested. For example,
information provided while filling out a “demo request” form on bobsled.co will be used to
contact you about scheduling a product demo.
Specifically, the information may be used in the following ways:
- Provide, operate, maintain and improve the Bobsled Platform
- Enable you to access and use the Bobsled Platform
- Send you technical notices, updates, security alerts, and routine administrative
messages - Provide and deliver the services and features you request, process and complete
transactions, and send you related information, including purchase confirmations and
invoices - Respond to your comments, questions, and requests and provide customer service
and support - Communicate with you about services, features, surveys, newsletters, offers,
promotions, contests and events, and provide other news or information about
Bobsled - Monitor and analyze trends, usage, and activities in connection with the Bobsled
Platform - Investigate and prevent unauthorized access to the Bobsled Platform
- For other purposes about which we notify you
Bobsled may also use information provided during event registration for marketing purposes.
For example, Bobsled may use information you provide in order to further discuss your
interest in the Bobsled Platform.
We will only process your Personal Data if we have a lawful basis for doing so. Lawful
bases for processing include consent, contractual necessity and our “legitimate
interests” or the legitimate interest of others, as further described below.
- Contractual Necessity: We process the following categories of Personal Data as a
matter of “contractual necessity”, meaning that we need to process the data to
perform under our Terms of Service with you, which enables us to provide you with
the Services. When we process data due to contractual necessity, failure to provide
such Personal Data will result in your inability to use some or all portions of the
Services that require such data. - Legitimate Interest: We process the following categories of Personal Data when we
believe it furthers the legitimate interest of us or third parties.
○ IP address
○ Device identifiers
○ First and Last name
○ Email address
○ Cookies and other tracking technologies - Examples of these legitimate interests include:
○ Operation and improvement of our business, products and services
○ Marketing of our products and services
○ Provision of customer support
○ Protection from fraud or security threats
○ Compliance with legal obligations
○ Completion of corporate transactions - Consent: In some cases, we process Personal Data based on the consent you
expressly grant to us at the time we collect such data. When we process Personal
Data based on your consent, it will be expressly indicated to you at the point and time
of collection. - Other Processing Grounds: From time to time we may also need to process Personal
Data to comply with a legal obligation, if it is necessary to protect the vital interests of
you or other data subjects, or if it is necessary for a task carried out in the public
interest.
How and With Whom Do We Share Your Data?
We share Personal Data with vendors, third party service providers and agents who work on
our behalf and provide us with services related to the purposes described in this Privacy
Notice or our Terms of Service. These parties include:
- Payment processors
- Fraud prevention service providers
- Analytics service providers
- Staff augmentation and contract personnel
We also share Personal Data when we believe it is necessary to: - Comply with applicable law or respond to valid legal process, including from law
enforcement or other government agencies - Protect us, our business or our users, for example to enforce our terms of service,
prevent spam or other unwanted communications and investigate or protect against
fraud - Maintain the security of our products and services
We do not sell or rent your personal information to third parties for their marketing purposes.
How Long Do We Retain Your Personal Data?
We retain Personal Data about you for as long as you have an open account with us or as
otherwise necessary to provide you Services. In some cases we retain Personal Data for
longer, if doing so is necessary to comply with our legal obligations, resolve disputes or
collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.
Afterwards, we retain some information in a depersonalized or aggregated form but not in a
way that would identify you personally.
Customer Testimonials
Bobsled publishes customer testimonials on its website which include information such as
name, title, and organization. In all cases, Bobsled seeks and receives prior written consent
to the publication of such information.
How We Use Cookies and Similar Technologies
When accessing Bobsled.co or the Bobsled Platform, we may place small data files on your
computer or other device. These data files may be cookies, pixel tags, e-tags, “Flash
cookies,” web beacons, clear GIFs, JavaScript, or other local storage provided by your
browser or associated applications (collectively “Cookies”). Cookies are small files – usually
consisting of letters and numbers – placed on your computer, tablet, phone, or similar
device, when you use that device to visit a Site. We will refer to cookies and similar
technologies simply as “Cookies” for the remainder of this Cookie Policy. We use cookies to
enable our servers to recognize your web browser and tell us how and when you visit and
otherwise use the Services through the internet, to analyze trends, and to learn about our
user base.
We may combine non-personally identifiable information collected through cookies with other
Personal Information that we have about you, for example, to tell us who you are or whether
you have an account. We may also supplement the information we collect from you with
information received from third parties in order to enhance our Services.
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. Most
browsers have an option for turning off the cookie feature, which will prevent your browser
from accepting new cookies, as well as (depending on the sophistication of your browser
software) allowing you to decide on acceptance of each new cookie in a variety of ways. You
can delete all cookies that are already on your computer and you can set most browsers to
prevent them from being placed. If you do this, however, you may have to manually adjust
some preferences every time you visit a site and some services and functionalities may not
work. We strongly recommend that you leave cookies active, because they enable you to
take advantage of the most attractive features of the Services.
Further information on cookies can be found at
http://ec.europa.eu/ipg/basics/legal/cookies/index_en.html
What types of cookies do we use and for which purposes?
We use the following types of Cookies:
Essential Cookies
These are cookies that are required to provide you with features or services that you have
requested. For example, Cookies that enable you to log into secure areas of our site.
Disabling these Cookies will encumber the Services’ performance and may make certain
features and services unavailable.
Functionality Cookies
These Cookies are used to recognize you when you return to our Services. This enables us
to personalize our content for you, greet you by name, and remember your preferences (for
example, your choice of language or region).
Session Cookies and Persistent Cookies
The types of Cookies described above may be “session Cookies” which are temporary
Cookies that are only stored on your device while you are visiting our site or “persistent
Cookies” which are Cookies that are stored on your device for a period of time after you
leave our site. The length of time a persistent Cookie stays on your device varies from
Cook-ie to Cookie. We use persistent Cookies to store your preferences so that they are
available for the next visit, and to keep a more accurate account of how often you visit our
Services, how often you return, how your use of the Services may vary over time, and
measure the effectiveness of advertising efforts. Through these Cookies, we may collect
information about your online activity after you leave our Services. Just like any other usage
information we collect, this information allows us to improve the Services and customize your
online experience.
Cookie Settings
You can decide whether or not to accept Cookies. One way you can do this is through your
internet browser’s settings. To find our more information about Cookies, including information
about how to manage and delete Cookies, please visit
https://ico.org.uk/for-the-public/online/cookies/ or http://www.allaboutcookies.org/.
To explore what Cookie setting are available to you, look in the “preferences” or “options”
section of your browser’s menu.
If you have any queries regarding this Cookie Policy please contact us at
PRIVACY@BOBSLED.CO.
Protection and Storage
Our operations are supported by a network of computers, cloud-based servers, and other
infrastructure and information technology, including, but not limited to, the use of third-party
service providers. We, and third-party service providers on our behalf, store and process
your personal information in the United States and elsewhere in the world. If your information
is transferred to other countries, including countries which may not have data protection laws
that provide the same level of protection that exists in your country, we will protect the
information as described in this Privacy Notice.
The servers on which personal information is stored are kept in a controlled environment
with limited access. While we take reasonable efforts to guard personal information we
knowingly collect directly from you, no security system is impenetrable. In addition, we
cannot guarantee that any passively-collected personal information you choose to include in
documents you store on our systems are maintained at levels of protection to meet specific
needs or obligations you may have relating to that information.
Security
While no service is completely secure, Bobsled takes reasonable measures to help protect
information about you from loss, theft, misuse and unauthorized access, disclosure,
alteration and destruction.We protect your information using physical, technical, and
administrative security measures to reduce the risks of loss, misuse, unauthorized access,
disclosure and alteration. Some of the safeguards we use are firewalls and data encryption,
physical access controls, and information access authorization controls.
You may access your account information and our service only through the use of an
individual user ID and password. To protect the confidentiality of personal information, you
must keep your password confidential and not disclose it to any other person. Please advise
us immediately if you believe your password has been misused. In addition, always logout
and close your browser when you finish your session. Please note that we will never ask you
to disclose your password in an unsolicited phone call or email.
Sharing of Information Collected
We may share your personal information we collect from you with:
- Companies that we plan to merge with or are acquired by. (Should such a
combination occur, we will require that the new combined entity follow this Privacy
Notice with respect to your personal information. If your personal information could
be used contrary to this policy, you will receive prior notice.) - Law enforcement, government officials, or other third parties pursuant to a subpoena,
court order, or other legal process or requirement applicable to Bobsled; when we
need to do so to comply with law; or when we believe, in our sole discretion, that the
disclosure of personal information is necessary to prevent physical harm or financial
loss, to report suspected illegal activity or to investigate violations of our User
Agreement. - Other third parties with your consent or direction to do so.
EU Residents
If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or
Iceland, you may have additional rights under the EU General Data Protection Regulation
(the “GDPR”) with respect to your Personal Data, as outlined below.
For this section, we use the terms “Personal Data” and “processing” as they are defined in
the GDPR, but “Personal Data” generally means information that can be used to individually
identify a person, and “processing” generally covers actions that can be performed in
connection with data such as collection, use, storage and disclosure. Bobsled will be the
controller of your Personal Data processed in connection with the Services.
If there are any conflicts between this section and any other provision of this Privacy Notice,
the policy or portion that is more protective of Personal Data shall control to the extent of
such conflict. If you have any questions about this section or whether any of the following
applies to you, please contact us at PRIVACY@BOBSLED.CO. Note that we may also
process Personal Data of our customers’ end users or employees in connection with our
provision of services to customers, in which case we are the processor of Personal Data. If
we are the processor of your Personal Data (i.e., not the controller), please contact the
controller party in the first instance to address your rights with respect to such data.
What Rights Do You Have Regarding Your Personal Data?
You have certain rights with respect to your Personal Data, including those set forth below.
For more information about these rights, or to submit a request, please email
PRIVACY@BOBSLED.CO. Please note that in some circumstances, we may not be able to
fully comply with your request, such as if it is frivolous or extremely impractical, if it
jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we
will still respond to notify you of such a decision. In some cases, we may also need you to
provide us with additional information, which may include Personal Data, if necessary to
verify your identity and the nature of your request.
- Access: You can request more information about the Personal Data we hold about
you and request a copy of such Personal Data. You can also access certain of your
Personal Data by contacting us at PRIVACY@BOBSLED.CO. - Rectification: If you believe that any Personal Data we are holding about you is
incorrect or incomplete, you can request that we correct or supplement such data.
You can correct some of this information directly by contacting us at
PRIVACY@BOBSLED.CO. - Erasure: You can request that we erase some or all of your Personal Data from our
systems. - Withdrawal of Consent: If we are processing your Personal Data based on your
consent (as indicated at the time of collection of such data), you have the right to
withdraw your consent at any time. Please note, however, that if you exercise this
right, you may have to then provide express consent on a case-by-case basis for the
use or disclosure of certain of your Personal Data, if such use or disclosure is
necessary to enable you to utilize some or all of our Services. - Portability: You can ask for a copy of your Personal Data in a machine-readable
format. You can also request that we transmit the data to another controller where
technically feasible. - Objection: You can contact us to let us know that you object to the further use or
disclosure of your Personal Data for certain purposes, such as for direct marketing
purposes. - Restriction of Processing: You can ask us to restrict further processing of your
Personal Data. - Right to File Complaint: You have the right to lodge a complaint about Bobsled’s
practices with respect to your Personal Data with the supervisory authority of your
country or EU Member State.
Transfers of Personal Data
The Bobsled App is hosted and operated through Bobsled and its service providers in either
the EU or the US according to each customer’s chosen configuration. Personal Data is
stored by the Bobsled App.
- If US: if you do not reside in the U.S., laws in the U.S. may differ from the laws where
you reside By using the Services, you acknowledge that any Personal Data about
you, regardless of whether provided by you or obtained from a third party, is being
provided to Bobsled in the U.S. and will be hosted on U.S. servers, and you authorize
Bobsled to transfer, store and process your information to and in the U.S., and
possibly other countries according to the principles in the EU-US Privacy Shield
Framework. - If EU: if you do not reside in the EU., laws in the EU may differ from the laws where
you reside By using the Services, you acknowledge that any Personal Data about
you, regardless of whether provided by you or obtained from a third party, is being
provided to Bobsled in the EU and will be hosted on EU servers, and you authorize
Bobsled to transfer, store and process your information to and in the EU, and
possibly other countries according to the principles in the EU-US Privacy Shield
Framework.
The Bobsled Platform controls according to customer configuration and usage. Bobsled is
hosted and operated globally through Bobsled and its service providers. The minimum
necessary Personal Data (First Name, Last Name, Email & Cloud Account Identifiers) is
transferred to other countries according to your usage of the Bobsled App. By using the
website or service, you consent to the transfer of the minimum necessary data pursuant to
safeguard(s) for cross-border transfer: (i) a data processing agreement incorporating
standard data protection clauses promulgated by the EC.
Correcting and updating your information
Bobsled may retain your information for a period of time consistent with the original purpose
of collection (for instance, we may retain your information for during the time in which you
have an active Bobsled account), and for a reasonable period of time afterward. We also
may retain your information during the period of time needed for Bobsled to pursue our
legitimate business interests, conduct audits, comply with our legal obligations, resolve
disputes and enforce our agreements.
You may request to review, correct, delete or otherwise modify any of the personal
information that you have previously provided to us through Bobsled’s website or the
Bobsled Platform. Direct all such requests to PRIVACY@BOBSLED.CO. Requests to
access, change, or delete your information will be addressed within the legally permissible
timeframe.
Customer Data
Bobsled’s Customers may electronically submit data or information to the Bobsled Platform
for hosting and processing purposes (“Customer Data”). Bobsled will not review, share,
distribute, or reference any such Customer Data except as provided in an applicable Master
Subscription Agreement, or as may be required by law. Bobsled may access Customer Data
only for the purpose of providing the services or preventing or addressing service or
technical problems, or as may be required by law.
Minors
Bobsled does not knowingly collect personal information from children under 16. If you
become aware that a child has provided us with personal information, please contact us at
PRIVACY@BOBSLED.CO. If we become aware that a child under 16 has provided us with
personal information, we will take steps to immediately delete such information.
What If You Have Questions Regarding Your Personal Data?
If you have any questions about this section or our data practices generally, please contact
using the following information:
